Safar Sathi — Travel | Comfort | Trust

Terms of Service

Last updated: June 2026

Please read these terms carefully before using Safar Sathi or confirming any booking. They explain your rights and responsibilities as a customer.

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Safar Sathiwebsite, mobile experience, admin portal (where applicable), AI travel assistant, and all booking-related services (collectively, the "Platform").

By browsing, registering, or making a booking on our Platform, you agree to be bound by these Terms, our Privacy Policy, and any additional conditions displayed at checkout or on specific service pages. If you do not agree, please do not use our services.

If you are booking on behalf of others, you confirm that you have authority to accept these Terms for all travelers included in the booking.

2. About Our Services

Safar Sathi is a travel booking platform that helps customers discover and book tour packages, hotels, vehicles, tempo travellers, airport transfers, and related travel services across India.

Unless explicitly stated otherwise, Safar Sathi acts as an intermediaryor booking agent connecting you with independent hotels, transport operators, tour partners, and activity providers ("Service Providers"). The actual travel service is often delivered by these third parties under their own terms and operational standards.

Descriptions, photos, itineraries, and AI-generated suggestions on our Platform are for informational purposes. Final confirmed details will be communicated in your booking voucher or confirmation email.

3. Eligibility & Account Registration

To use our booking services, you must:

  • Be at least 18 years of age, or book through a parent or legal guardian.
  • Provide accurate, current, and complete registration and booking information.
  • Maintain the confidentiality of your account credentials.
  • Notify us immediately of any unauthorized use of your account.

You are responsible for all activity conducted through your account. Safar Sathi may suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or unlawful behavior.

4. Booking Process & Confirmation

A booking is confirmed only when:

  • You complete the booking form with required traveler and contact details.
  • Payment is successfully received (full or partial, as specified at checkout).
  • You receive a booking confirmation email, voucher, or invoice from Safar Sathi.
  • The requested service is available and accepted by the relevant Service Provider.

Until confirmation is issued, prices and availability remain subject to change. We reserve the right to decline or cancel a booking before confirmation due to unavailability, pricing errors, suspected fraud, or operational constraints.

Please review your confirmation carefully upon receipt and contact us within 24 hours if any detail is incorrect.

5. Pricing, Taxes & Fees

Prices displayed on the Platform are in Indian Rupees (INR) unless stated otherwise. Prices may include or exclude taxes, service fees, fuel surcharges, tolls, parking, driver allowances, entry tickets, meals, and other inclusions or exclusions as described on each listing.

Quoted prices are indicative until payment is confirmed. Seasonal demand, fuel price changes, government taxes, or supplier rate revisions may affect final pricing. If a material price change occurs before confirmation, we will notify you and give you the option to proceed or cancel without charge.

Promotional discounts, coupon codes, and special offers cannot be combined unless explicitly permitted and may be subject to validity dates and usage limits.

6. Payment Terms

Depending on the service type, we may require full payment at booking or a partial advance with the balance due before travel or upon check-in, as stated during checkout.

Payments are processed through authorized payment gateways such as Razorpay using secure encryption. By making a payment, you authorize us and our payment partners to charge the selected payment method for the booking amount and applicable fees.

Failed or incomplete payments may result in automatic cancellation of the pending booking. Safar Sathi is not responsible for bank delays, UPI failures, or payment declines caused by your financial institution.

7. User Responsibilities

When using our Platform and services, you agree to:

  • Provide accurate names, ages, contact numbers, and travel dates for all passengers.
  • Carry valid government-issued photo ID and any required permits, visas, or health documents for your destination.
  • Arrive on time for pickups, check-ins, and scheduled activities.
  • Follow instructions from drivers, hotel staff, and tour operators.
  • Behave respectfully toward staff, other guests, and local communities.
  • Not use the Platform for unlawful, misleading, or harmful purposes.

Safar Sathi is not liable for missed services, denied boarding, or additional costs arising from incorrect information you provide, late arrival, lack of valid documents, or failure to comply with Service Provider rules.

8. Cancellation & Refund Policy

Cancellation terms vary by service type, season, and Service Provider. The applicable policy will be shown at checkout and in your booking confirmation. General guidelines:

8.1 Tour packages

  • 15+ days before departure: typically full refund minus processing or gateway fees, unless non-refundable components apply.
  • 7–14 days before departure: typically 50–75% refund depending on supplier policy.
  • Less than 7 days or no-show: generally non-refundable; partial refunds may apply only at supplier discretion.

8.2 Hotels

  • Refundable and non-refundable room rates are displayed at booking time.
  • Free cancellation windows, if offered, expire at the time stated in your confirmation.

8.3 Vehicles & transfers

  • Cancellations made 24+ hours before scheduled pickup may qualify for full or partial refund.
  • Same-day cancellations or no-shows may forfeit the booking amount.

To request cancellation, contact support@thesafarsathi.com or +91 9217290871 with your booking reference. Approved refunds are typically processed within 7–10 business days to the original payment method. Bank processing times may vary.

No refund is due for services already consumed, voluntary early departure, or issues caused by force majeure events (see Section 12).

9. Modifications & Rescheduling

Change requests (date changes, vehicle upgrades, hotel room changes, passenger name corrections) are subject to availability and may incur amendment fees charged by Safar Sathi and/or the Service Provider.

We will make reasonable efforts to accommodate changes but cannot guarantee approval. If a modification is not possible, standard cancellation terms may apply to the original booking.

10. Service Provider Conduct & Quality

Safar Sathi selects partners based on quality standards, but we do not directly operate hotels, vehicles, or tour activities in most cases. Service quality, cleanliness, punctuality, and on-ground experience are primarily the responsibility of the Service Provider.

If you experience a service issue during your trip, please notify us and the Service Provider promptly so we can attempt to resolve the matter. Complaints reported after completion of travel may limit our ability to investigate or offer remedies.

We may, at our discretion, offer goodwill adjustments, alternate arrangements, or partial credits where appropriate, but this does not create an obligation for future bookings.

11. AI Travel Assistant Disclaimer

Our AI assistant provides automated travel suggestions, pricing estimates, and itinerary ideas. AI outputs may contain errors, outdated information, or incomplete details. They do not constitute a binding offer, confirmed price, or guaranteed availability.

Always verify important details—dates, prices, inclusions, cancellation rules, and availability—with our team or through the official checkout process before relying on AI responses for travel decisions.

12. Force Majeure

Neither Safar Sathi nor Service Providers shall be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:

  • Natural disasters, floods, landslides, earthquakes, or severe weather.
  • Strikes, riots, civil unrest, war, or government restrictions.
  • Epidemics, pandemics, or public health emergencies.
  • Road closures, flight cancellations, or fuel shortages.
  • Internet outages, cyber incidents, or utility failures.

In such cases, we will work with suppliers to offer rescheduling or credits where possible. Cash refunds depend on supplier policies and amounts recoverable from third parties.

13. Intellectual Property

All content on the Platform—including logos, text, graphics, photographs, software, and design—is owned by or licensed to Safar Sathi and protected by copyright and trademark laws.

You may not copy, reproduce, distribute, scrape, or create derivative works from our content without prior written permission. Limited personal, non-commercial use for trip planning is permitted.

14. Prohibited Activities

You agree not to:

  • Use the Platform for fraudulent bookings or payment disputes in bad faith.
  • Attempt to hack, reverse engineer, or disrupt our systems or payment flows.
  • Post false reviews or manipulate ratings.
  • Resell our services without authorization.
  • Harass our staff, partners, or other customers.
  • Violate any applicable local, state, or national law while using our services.

Violation may result in immediate account termination and legal action where appropriate.

15. Limitation of Liability

To the maximum extent permitted by law, Safar Sathi shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or travel enjoyment.

Our total liability for any claim arising from a booking shall not exceed the amount you paid to Safar Sathi for that specific booking, except where liability cannot be excluded under applicable Indian law.

We are not responsible for personal injury, property loss, theft, accidents, delays, or service failures caused by Service Providers, other travelers, or circumstances outside our reasonable control.

16. Indemnification

You agree to indemnify and hold harmless Safar Sathi, its directors, employees, and partners from claims, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Platform, violation of law, or harm caused to third parties during your travel.

17. Dispute Resolution & Governing Law

These Terms are governed by the laws of India. Any dispute arising from or relating to these Terms or your use of the Platform shall first be attempted to be resolved through good-faith negotiation by contacting our support team.

If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India, unless mandatory consumer protection laws grant you rights to pursue remedies in your local jurisdiction.

18. Changes to These Terms

We may revise these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Material changes affecting existing confirmed bookings will be communicated where reasonably practicable.

Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

19. Contact Information

For questions about these Terms, bookings, cancellations, or support: